Any small business owner will likely agree that it is stressful to leave another employee in charge while away from the office. Whether leaving for the day or taking a week-long vacation, call forwarding is a great way for business owners to stay in touch with their employees or even their customers at all times.
What is Call Forwarding?
Call forwarding is a feature that allows consumers, business owners, and employees to forward their telephone numbers to alternate devices. For example, while a consumer is away from home, they may choose to forward all of their landline calls to their mobile phones. In much the same way, a business owner may choose to forward their calls to their mobile phone while they are away from the office. When a customer dials the business telephone number, it immediately rings through to the designated device; the caller is not aware that this is occurring. This way, business owners and employees are always available, even when they are away from their desks or offices.
In-house call forwarding is the process by which one telephone number is forwarded to another in the event that an employee or department is out of the office. This can be as simple as forwarding all of the calls from the front desk to a specific individual or forwarding calls from individual numbers to select extensions. As an example, the sales department may choose to forward all of their calls to the front desk while they are away for lunch or if that department is closed for the day. A business owner may also choose to forward the calls from their extension to the next-in-charge while they are out of the office.
External forwarding occurs when telephone numbers are forwarded to another location that is outside of the building. This may include calls forwarded to personal landlines and cell phones, though there are other examples. With this method, business owners can easily keep in touch with their business and their employees-even if they are away on vacation. If an employee is out in the field working with customers or running errands, they can still receive all of their telephone calls on their mobile device. This is a great way to ensure that the business runs smoothly and that personal telephone numbers remain private.
When businesses provide services that are in demand 24 hours a day, such as repair services or technical support, it is imperative that customers can reach someone at all times. Call forwarding can certainly be a lifesaver here, as well; all of the after-hours business calls can be routed to a single individual who is responsible for handling the questions or performing the repairs. This way, there is no need for an employee to remain at the office at all times. This saves plenty of frustration and even cuts down on utility bills while the office is closed.
Call forwarding is a virtual phone system feature that cannot be overlooked when it comes to keeping in touch with customers and employees at all times. It allows business owners and their staff to accept telephone calls while they are at home or even on-the-go, thereby improving the business image and overall customer satisfaction.
How Call Forwarding Can Improve Your Business?
Regardless of the industry, you are in, any business can benefit from more customers; but anyone will tell you, getting those customers requires work. With so many ways to improve your business reach, a hosted number is probably one of the best ways to do this.
The ability to add call forwarding to your existing business operations is truly beneficial, and it will allow you to never miss a call – as long as you are reachable via your phone line. You can receive more leads around the clock; even have the call forwarded to your cell phone. This means that you will be able to immediately respond to any call from a client if you are not on site and thereby simultaneously increase your customer service offering.
A hosted telephone number has several benefits, most notably:
Cost Saving: A hosted telephone number will allow you to save a lot of unnecessary costs when you don’t have to take all your calls on your cell phone. Schedule your hosted number to forward to your home and work during appropriate hours and only use your cell in transition. It will cut your expenses and increase your company’s profits. The costs to a hosted number are minimal, and compared to the benefits you receive it is really worth your while.
Privacy: You might not want to publish your personal or cell phone number online; which is where a hosted number helps. Potential clients simply dial the number on your website and with call forwarding you answer the call on your personal phone – no matter where you are. You will never need to worry about your privacy at all.
Having a phone number on your site adds legitimacy to your company reputation; which is why a hosted solution is ideal for online businesses. Customers will have a dedicated number to phone, and you will be able to accept and return their calls wherever you are. This also adds privacy to your personal details, and you won’t have to worry about your personal number being collected for random marketing efforts. This is a huge benefit for business owners all over the US.
Another benefit of hosted numbers is that you can have more than one; this is ideal if you need different numbers for different divisions of your company, such as sales, customer support, and marketing. In the event that an employee is on leave or unavailable, you can simply have that number forwarded to you or another team member instead; and this is an excellent way to assure top-notch customer support throughout the day. You can also set up call forwarding so that each number is sent to a specific employee, no matter where they are. Never worry about not being in the same office again. With businesses moving over to the virtual world, this is the ideal model to apply to yours.
Call forwarding is the perfect way to add convenience and affordability to your online business. Not only will it give your business a legitimate and professional image, but it will be very convenient and help you save on unnecessary costs as well. Your customer support will always be on top of every call, every time.